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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Failover is not occurring on the passive device properly.

Hi Team, 1) After performing a failover test, we noticed that the internet was not working on the passive device, although the ping to 8.8.8.8 continued successfully.2) The issue started after upgrading the firewall. Considering that the passive firewall may not have rebooted properly after the upgrade, we performed a hard reboot, but the issu...

GP 6.3

Hello, does anyone know why in the Preferred Version page there is no mention of Global Protect 6.3? I asked the same question to our account manager but he cannot find an answer. Thanks!

Resolved! PAN-VM 10.0.6 default username and password

I downloaded the PAN-VM 10.0.6 from the customer site. It is showing me the PA-HDF login: prompt, when I type in the default username: admin and password:admin, it's showing incorrect username and password. Any idea how to fix this?

Resolved! PA-3260 Hardware EOL

PA-3260 EOL is August,2028 and I am planning ahead to transition to other model in the same category/series of firewalls. So far all PA on-prem firewall appliances are coming to an EOL by 2030. Is PA going to release newer models in the same category with EOL extended to 2035-40 may be ? Is there post EOL support available for PA firewalls ? T...

Ajay358 by • L2 Linker
  • 2113 Views
  • 1 replies
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Resolved! CIE for user/group mapping for firewall on-premise

Hi Community, I'm working on implementing user and group mapping for security policies on our on-premises firewall and wanted to verify my understanding of the architecture before proceeding further. Current Setup: On-prem Palo Alto firewall with GlobalProtect configured GlobalProtect authentication: SAML via Azure Entra ID (working perfectly) ...

RCastro by • L1 Bithead
  • 1909 Views
  • 1 replies
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Resolved! High Availability Bandwidth / Latency Requirements

Hi We are about to introduce a dual site DC setip with a single Internet IP address space available across both of them. We have a Multiple VLAN 100 Mbps fibre link between the sites and would like to split the PA-3020 pair we have running active/passive HA so there is one on each site. Latency between the sites is about 5 ms. Questions - ...

Maximum Number of Objects reached

Hello, We have detected in our 820 device the following alarm: SYSTEM ALERT : critical : max registered-ip for the platform reached (1000) Searching the objects, we have only 746. I'm not being able to find so much information about this. Does anyone know how to check the alarm correctly? Regards,Aitor

AitorGD by • L1 Bithead
  • 8237 Views
  • 6 replies
  • 0 Likes

Error opening support ticket

Hello, I’m trying to open a support ticket, but the system won’t allow me to create a new case. Whenever I attempt to submit a request, nothing happens and the ticket is not created. I keep getting the error: System has encountered an error. Failed to create the case. Is there any known issues?

tmsspsoc by • L0 Member
  • 733 Views
  • 1 replies
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Upgrade VM300-500 needs to readded in panorama?

I have a cluster in Panorama. We are going to upgrade these 2 machines from VM300 to VM500. So i understand the SN will change and we will need to readded in panorama? is that right? i understand that being a different model i wont user command "replace old SN new SN" in panorama to readded. Right?

BigPalo by • L4 Transporter
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license.api.paloaltonetworks.com returned with HTTP response code : 404

HI all, I am encountering an issue with the Palo Alto Networks VM-Series firewall (VM-SERIES-2, VM Mode) running on Amazon AWS with software version 11.1.10-h5. The error message is: Request made to the server "license.api.paloaltonetworks.com" returned with HTTP response code : 404. The device certificate is valid and correctly retrieved from t...

Can anyone else not submit a support ticket anywhere?

I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or submit a ticket and I get this: When I go to contact support over the phone (as suggested by th...

itdept_0-1763147208406.png
itdept by • L0 Member
  • 693 Views
  • 1 replies
  • 0 Likes

unable to view traffic in moniter

I’m working on a small lab setup using Palo Alto 10.0 and I’m facing an issue where traffic is passing, sessions appear in Session Browser, and the security rule hit count is increasing, but no logs are showing up in Monitor → Traffic. I have enabled Log at Session Start and Log at Session End on my rule.

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