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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Wildfire False Positive on Detection of .XLSX extension

Wildfire False Positive on Detection of .XLSX extensionfrom Feb 24th,2026. In our organization started receiving wildfire alerts as information severity for the office extensions files for example. .xlsx files. hash value : 6e81b1b3fc08fb5f481d8882caeeafdf89f1c054abc71d4645da25f6b1ac516bclean as per analysis and sandbox analysis also clean leg...

Screen reader Application hang

We are seeing issues whereby JAWS Screen Reader ‘hangs intermittently’ creating a full grey screen in windows with spinning eggtimer once clicked the application closes and creates a windows hang event. limited dump logs have identified a potential root cause of cortex, global protect or potentially DEM agent. is there a way to see what if a...

Import Certificate using new Cloud Option

Hi Has anyone recently imported any SSL certificate using the new Cloud option where it lets import AWS/AZURE certificates on panorama (photo attached). How does this feature work, it only lets you put the Cloud Secret name, tried putting the ARN but it errors out.. Panorama is integrated with AWS tenant for Cloud ngfw management, so is it usi...

Failed to validate client certificate, thread : 0, 1-0!

Hi team Version PA 11.1.6-h3 Model 1420 Version USER_ID 11.0.1 Windows 2019 We have had an incident with the User ID agents, which have been disconnected from the firewall. In the logs of the firewall itself the error message was: “Redistribution Agent <agent name>: details: close connection to agent”. On the other hand, reviewing the ag...

Alpalo by • L4 Transporter
  • 1646 Views
  • 2 replies
  • 1 Likes

Resolved! URL Category - Is a trailing / necessary when adding sites?

This question relates to the creation of URL Category objects. When adding a new site, PAN-OS shows the following disclaimer: "For domain entries, we recommend you use an ending token. Acceptable tokens are: . / ? & = ; +. If you choose not to use an ending token, you may block or allow more URLs than anticipated. For example, if you want to...

deeryolk by • L1 Bithead
  • 3521 Views
  • 2 replies
  • 0 Likes

PA1420 IKE packet disappear between receive (ingress) and firewall session state

Hi, we have an PA-1420 Active/Passive HA-Cluster. Behind that Cluster we also use a Cisco FirePower 1150 as our VPN-Gateway, so IKE traffic (udp-500 and udp-4500) is passing our PA-1420. Our PA-1420 has to ISP connections for failover, both are dedicated interfaces eth1/1 ISP1 (primary) and eth1/2 ISP2 (backup). Our VPN-Tunnels on the Cisco Fi...

LJenne by • L0 Member
  • 1453 Views
  • 1 replies
  • 0 Likes

Resolved! Clone Rule as Disabled

Feature Request. Add an option to automatically disable a rule when it is cloned on the NGFW. This eliminates the need for manual disabling—a step that can be easily missed—and streamlines the workflow. Cloning is the fastest and most efficient way to create new rules, but it also introduces risk: incomplete or unreviewed rules can be unintenti...

Do Palo Alto VMs support GCP N4 gve driver?

Dear community! Do you know if Palo Alto VM series firewalls is compatible with Google Cloud N4 machine family?? With N4 family the dataplane interfaces type=gve are not recognized > debug show vm-series interfaces allInterface_name Base-OS_port Base-OS_MAC PCI-ID Drivermgt (interface-swap)...

Carracido by • L4 Transporter
  • 950 Views
  • 1 replies
  • 0 Likes

Resolved! CVE-2026-0229 and 11.2.7-h4

We are running version 11.2.7-h4 with Advanced DNS Security feature. This is hitting vuln CVE-2026-0229. https://security.paloaltonetworks.com/CVE-2026-0229 Has anyone upgraded ro a later version of 11.2.x ? What would you recommend?

Panorama 11.1 Recommended AWS Instance Size

Running Panorama that manages two firewalls in a small deployment, the current instance size is c5.4xlarge, which I believe is excessive for CPU and memory usage. Is it okay to use a different instance size, like m6i.2xlarge or smaller? I understand the documentation recommends 16 CPUs and 64GB RAM for 11.1 and later. https://docs.paloaltonetw...

Resolved! L3 Subinterface Traffic's Not Passing

Hi Team, Seeking for you advise, or your input that one my recent setup. I have made the Palo L3 subinterface for three VLAN's and the firewall port have been connected with Cisco L2 switch and the port of cisco has configured with trunk. After made the above, i can see the switch in the firewall connected interface, the VLAN details are apper...

Palo Alto Webinars

Hi,I've attended two Palo Alto webinars:- PAN-OS 10.1 Expert-Led Webinar on the 10th of February- Live upgrade demo on the 18th of FebruaryI was told we would be given the video recordings and slides from these webinars, but I don't know where they are. The tutors were saying the recordings would be available on the Live community page, but I ca...

Badbox malware

Hi, Our ISP keeps alerting us that we have a malware infection with something called android.badbox somewhere on our network but the source as they see it is our DNS server. They've provided the DNS query which they're seeing (for an A record) but we don't have the facility to log client queries on our DNS system. We've searched the paloalto thr...

Address Group and Tag limitations

The necessary firewall rules for each application are defined by labels. If a workstation needs access to it, the label is requested and assigned (XML-API), so each Workstation has its own set of firewall rules. I tried implementing this requirement using different approaches, but unfortunately, everything failed due to several limitations. Fir...

HeinzP by • L1 Bithead
  • 2620 Views
  • 7 replies
  • 0 Likes
  • 24443 Posts
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