Prove the firewall innocent?

Hello,

We have communication from load balancer to 2 servers called S1 and S2.

Both S1 and S2 have same Windows Server version and have exact same patch level.

Both serve a web-service hosted on their IIS.

On Palo firewall, we have App-ID based rule

Access problem Autoassist

Hi team

Any body with the same error?

https://autoassistant.paloaltonetworks.com

{"status":{"result":false,"message":"You are not authenticated or your session has expired. Please reload to authenticate."}}

Regards

Device and customer codes do not match a Support Account.

Hi,

I recently acquired a used Palo Alto firewall and I'm encountering an issue during the registration process. The error message states: 'Device and customer codes do not match a Support Account. Please contact a Super User to send you a registrati

Forced VPN Connection with GlobalProtect

Is it possible to force a VPN Connection so the client can only use wifi or ethernet if he is in the office or has a active VPN Connection?

File Bolck in AI Websites.

Dear Experts,

Has anyone successfully blocked file uploads on AI websites? We have attempted to restrict file uploads, but it hasn’t worked as expected.

Please note that SSL decryption is enabled, but we are still facing issues. If anyone has impleme

GlobalProtect Pre-Logon Windows 10 Issue

Hello!

I am facing a problem with pre-logon on windows 10. I have some windows 10 laptops that works fine but few of them have the problem below.

I have import the  local machine certificate and change registry entries. If I sign out from windows, I ca

PA-VM Failing to install dynamic update 8947-9281

Hi All,

dynamic update 8947-9281 App and threats downloades but failes to install with the below error. No issues with Antivirus.

I have 10.2 software installed

Antivirus 5104-5623 installed

App and threat 8946-9276 installed

Error: failed to handl

PAN-OS 10.2.11 Device -> Setup page missing

Hello!

I just upgraded my PA-220 to PAN-OS 10.2.11 and the Device -> Setup page is missing. (See attached photo). Has anyone else run into this or is it a browser setting on my PC?

Doubt about https://security.paloaltonetworks.com/CVE-2025-0108

Hi team

I have a PA 1420 passive active cluster with the preferred version 11.1.4-h7

However, reading the document:

https://security.paloaltonetworks.com/CVE-2025-0108

I am wondering if I am affected by this vulnerability or not, can anyone help me?

Its not the firewall

How do other folks go to prove that its not the firewall but your mgmt team does not believe you? We just had an issue were we had rules in place to route traffic through our main firewall. For whatever reason, Azure decided to take the other route t

Broker VM - Oracle Cloud VMs

Hi, While attempting to set up the Broker VM and deploy an image provided by Palo Alto Networks on our Oracle Cloud Infrastructure (OCI), we were unable to locate the Broker Image Installation file specific to OCI !

• Is the Broker VM compatible with O

Global protect connectivity issue

Hi Folks,

One of the GP VPN user is located in USA and we have the GP Gateway deployed in India Location.

When we perform an ping, the latency is around 270 to 290 ms.

The user is constantly facing issue while connecting to the VPN. Some times