Unable to open TAC cases due to mandatory TSF file upload requirement

hi guys, 

I am trying to open a TAC case in PA portal, however it seems there is latest change happen which requires a TSF file upload mandatory.

SInce we are a restricted site, we cannot share or upload anything on the portal. Because of this issue,

Where i find NGFW-Engineer Exam Information

I can't find information about this NGFW-Engineer exam on the official site. And yes, how to prepare for this exam, with which practice tests can I prepare for this exam? I have consulted many certified people and they have mentioned many sources.

XML API Results for Custom Report Not Matching Data From Panorama GUI

Hello,

I am attempting to use the XML API for Panorama to capture the output of a report.  I am able to successfully pass the custom report name to the API and get some results, but the results are missing the Source User field outlined in the repo

Blocking Torrent/P2P Connections using app ID.

Hi Palo Alto Community,

I hope everyone’s having a great day! We’re working to enhance our network’s security by blocking torrent and other risky P2P communications. I’ve set up a deny policy using the “bittorrent” and “bittorrent‑sync” App‑IDs, bu

GlobalProtect on HA

We get

SSL connect select error: 0(Resource temporarily unavailable), time left: 0
P26083-T33415 08/07/2025 00:31:33:272 Debug( 468): SSL connect failed
P26083-T33415 08/07/2025 00:31:33:272 Debug( 66): detailed SSL error info:
P26083-T33415 08/07/2025

Devices pinging only after clearing ARP table

I am having an strange issue PA firewalls reachability to some of the nodes on the network.

I have 10 identical devices connected behind this access switch and all 10 devices are accessible from the access and the core switch at any time. However, on

Is it possible to configure PA to send a reset(rst) packet when a session timeout occurs?

Hello.

I'm running a PA-1420 device.
The PAN-OS version is 11.0.3-h12.

Is it possible to configure the PA to send RST packets to both sides when a TCP session times out due to aged-out?
I read in a previous post that this wasn't possible on the PA, but

Issues with the Customer Support Portal (CSP)

When I sign into Palo Alto, there´s a problem with the "Customer Support Portal (CSP)" section. It appears in error, but when I try to contact them as indicated, nobody attends to me. What should I do? 

What is the replacement of PCNSA certification?

Good morning, everyone

I was planning to take the PCNSA certification, but I surprised when I noticed that this certification was retired in January 2025.

My question is: What is the new certification that replace PCNSA and what is the study guide