Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com

Getting below alert from the hardware firewall.

"Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com:443"

Followed the below document but no luck.

Do PAN TAC even read the content of the ticket?

This has happened more time than I can count, and I have Platnium support.

I work in the US Eastern time zone 8am-5pm ET and every time when I open ticket with PAN support, I always put in this line at the beginning of the ticket:  "I would like to

show routing route destination output

Hi all,

there is something which is confusing me when I want to check an entry of the routing table.

If I'm looking for an entry of my routing table with:"show routing route destination x.x.x.x/x" and the route is covered by the default route, the outp

Help Allowing VDI Connections

AT&T has provided our users with virtual machines using VMware Horizon Client.  However, when in the office, our users cannot connect to their VDI machine.  However, when external, using our GlobalProtect VPN, they connect successfully.

Error: Load

Doubt about costomize config log paloalto

Hi team

The security auditors ask us if in the Config Log it is possible to have an additional field in the log that links all the events of a rule change with a ticket id external to Palo Alto.

That is to say that in the attached logs an additional

Fuel Workshop on GlobalProtect Large Scale VPN (LSVPN)

Fuel Workshop on GlobalProtect Large Scale VPN (LSVPN)

Welcome to the next in our series of Fuel Workshops where will be covering the implementation of GlobalProtect for Large Scale VPN (LSVPN).  Our speaker, Siddhant Chawla, Senior Technical Sup

Supporting multiple customer accounts with one e-mail-ID

Hello, I work for a hardware reseller supporting many of your Palo Alto customers. My colleague's and I have our e-mail IDs tied to only one of our (and your) customers accounts. We are finding it difficult at best to open cases and support our other

PAN-262287

I was just discussing the with PA TAC - PAN-262287 - PA TAC mentioned they have an internal bug which sug

PAN-OS Certificate expiration

Hi All,

i have question on the following article : 

https://live.paloaltonetworks.com/t5/customer-advisories/update-to-additional-pan-os-certificate-expirations-and-new/ta-p/572158.

My panorama version is 10.2.10 and my userid agent is on 10.2.

Not able to connect Global Protect VPN on IPAD device

Hello Friends,

We have a customer who is not able to connect Global Protect VPN from IPAD device with error "could not verify the server certificate of the gateway" I revived the configuration and selected connection method as on-demand in the app

Bug Search Tool

I'm new to the PA product and website (I have active support contracts and a valid login to the support website)

Where can I find the bug search tool on the Palo Alto customer support website?

I'm trying to find the text of a specific bug and what rele