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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Alarm contacts /Power supply PA-1420

Hey, I was wondering if the PA-1420 model had physical alarm contacts or done through ethernet. Also by looking at the front panel in the datasheet only, I see a USB-C? Can I surmise that this is where the power supply can connect to the firewall?

emilynicholson_0-1763575765298.png

How to disable firewall from contacting hawkeye.*

Hello, I notice that the firewall that we have is making very frequent contact with hawkeye.services-edge.paloaltonetworks.com. I would like to stop this. Have disabled App-ID Cloud Engine via Device>Setup>ACE but this does not stop the traffic. PANOS 11.1.10-h1 Any idea?

High Availability Latency / Bandwidth Requirements

What are the Latency / Bandwidth Requirements for HA1 interfaces links between 2 HA members? I saw a similar discussion here, but there is no actual answer in it https://live.paloaltonetworks.com/t5/general-topics/high-availability-bandwidth-latency-requirements/m-p/71357 There is another related article: Next-Generation Firewall :HA Timers,...

ET by • L3 Networker
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  • 5 replies
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Service status on the dashboard

Hello, this is a suggestion more than a support request. I have a support case that requires me to keep using cli command just to check a specific service status stch as MLAV cloud-status, Wildfire connectivity with the cloud. If possiblem, I suggest in the dashboard a widget that display the service status "Just display status" to save th...

Blocking Google

Having trouble with captcha loading, whitelisting www.google.com seemed to resolve it as www.google.com/recaptcha didnt work. Is there a way to block google.com/search but not google-base?

Failover is not occurring on the passive device properly.

Hi Team, 1) After performing a failover test, we noticed that the internet was not working on the passive device, although the ping to 8.8.8.8 continued successfully.2) The issue started after upgrading the firewall. Considering that the passive firewall may not have rebooted properly after the upgrade, we performed a hard reboot, but the issu...

GP 6.3

Hello, does anyone know why in the Preferred Version page there is no mention of Global Protect 6.3? I asked the same question to our account manager but he cannot find an answer. Thanks!

Resolved! PAN-VM 10.0.6 default username and password

I downloaded the PAN-VM 10.0.6 from the customer site. It is showing me the PA-HDF login: prompt, when I type in the default username: admin and password:admin, it's showing incorrect username and password. Any idea how to fix this?

Resolved! PA-3260 Hardware EOL

PA-3260 EOL is August,2028 and I am planning ahead to transition to other model in the same category/series of firewalls. So far all PA on-prem firewall appliances are coming to an EOL by 2030. Is PA going to release newer models in the same category with EOL extended to 2035-40 may be ? Is there post EOL support available for PA firewalls ? T...

Ajay358 by • L2 Linker
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Resolved! CIE for user/group mapping for firewall on-premise

Hi Community, I'm working on implementing user and group mapping for security policies on our on-premises firewall and wanted to verify my understanding of the architecture before proceeding further. Current Setup: On-prem Palo Alto firewall with GlobalProtect configured GlobalProtect authentication: SAML via Azure Entra ID (working perfectly) ...

RCastro by • L1 Bithead
  • 2355 Views
  • 1 replies
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Resolved! High Availability Bandwidth / Latency Requirements

Hi We are about to introduce a dual site DC setip with a single Internet IP address space available across both of them. We have a Multiple VLAN 100 Mbps fibre link between the sites and would like to split the PA-3020 pair we have running active/passive HA so there is one on each site. Latency between the sites is about 5 ms. Questions - ...

Maximum Number of Objects reached

Hello, We have detected in our 820 device the following alarm: SYSTEM ALERT : critical : max registered-ip for the platform reached (1000) Searching the objects, we have only 746. I'm not being able to find so much information about this. Does anyone know how to check the alarm correctly? Regards,Aitor

AitorGD by • L1 Bithead
  • 8431 Views
  • 6 replies
  • 0 Likes

Error opening support ticket

Hello, I’m trying to open a support ticket, but the system won’t allow me to create a new case. Whenever I attempt to submit a request, nothing happens and the ticket is not created. I keep getting the error: System has encountered an error. Failed to create the case. Is there any known issues?

tmsspsoc by • L0 Member
  • 796 Views
  • 1 replies
  • 0 Likes
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