Unable to log case

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Unable to log case

L2 Linker

 I am going to raise a case but when I get to the section of selecting the asset affected there are no tick boxes next to any of the assets.  The filtering dropdowns on the columns also appear to be missing the images however these options do still work.

2 REPLIES 2

L5 Sessionator

We did have an issue during the GCP outage our support site experienced a few difficulties. If the issue persists, log out. On the login screen, where you enter your email, you should be able to click "get help" underneath and open a case with the customer success team and they are able to either remedy the web frontend for you, or open a case on your behalf selecting the assets manually in the backend. 

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Cyber Elite
Cyber Elite

@jagannathkale 

 

You can also open up case by calling PA support and if issue persists.

Also if you still have issues opening up case then they can fix this in backend.

 

Regards

MP

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