Unable to Ping to Layer 3 interface

[TFAUH]

Hi , I have a Palo Alto 4020 . I have configured one of the interfaces as Layer 3 and also allowed Ping and telent on this interface . The IP given to this Layer 3 interface is 192.168.90.17 and its default gateway is the VLAN interface 192.168.90.1. Even when I connect a Laptop directly to the interface by giving the Laptop an IP of 192.168.90.18 I am unable to ping the Layer interface. I also dont see any Traffic hitting the firewall when viewing the monitor TAB .

Cheers

Security Admin

[swhyte]

Do you have a deny all rule towards to bottom of your rule set?

Basically this would be a rule that denys all traffic to any zones. The primary purpose of this rule is typically to log even the traffic that is being denied. Having this "deny all" rule also blocks intra zone traffic that is normally allowed by default.

By "intra zone" traffic, I mean traffic from zone A to zone A, traffic from zone B to zone B, etc....

The traffic that you are describing from the PC to the interface would be "intra zone traffic".

Also verify that your interface managment profile includes the IP of the pc in the "permitted ip addresses".....if you have "permitted ip addresses".

thank you,

Stephen

[TFAUH]

Stephen ,

I have done all the thinngs you have asked for and the problem remains unresolved . Can you please help think of other alternatives / solutions

Cheers

[swhyte]

Hello,

can you call into support when you have remote access? We will be able to isolate this issue rather quickly if we are able to troubleshoot live.

Thanks,

Stephen

[edy_setiawan]

Hello,

I also encoutered exactly the same problem and I am using Palo Alto 500, OS version 3.1.6.

Policy already allowed both direction on the same zone. Ping to L3 interface at palo alto request time out.

Any way out?

Thanks.