URL categories not being resolved

[BTS_MS]

Hi,

Our PAN 2020 is setup for URL filtering. After a reboot  we're now getting excessive matches for the "unknown" category. It appears URLs are not looked up on "Dynamic DB" and "Cloud DB".

Ex:

(active)> test url www.nds.org.au

www.nds.org.au society (Dynamic db)

(active)> test url-resolve-path www.nds.org.au

URL www.nds.org.au, category unknown

As per instructions from previous threads I've tried to remove www.nds.org.au from the URL cache:

(active)> clear url-cache url www.nds.org.au

This command requires the Palo Alto Networks URL filtering database.

What does the "This command requires the Palo Alto Networks URL filtering database." mean?  We are running URL DB version 3933 and FW says it is the latest update.

Many thanks for any direction on resolving this issue.

[mikand]

And the license is not expired?

[sraghunandan]

Hello,

Make sure that dynamic url filtering is enabled.

The Following command is not readily available until the next major release:-        

> clear url-cache url.

The available commands are > clear url-cache all

>delete dynamic-url host all

(This will clear dynamic database cache)

and retry the above test commands.

If this still persists open a case with support to assist you further.

Thank yuou.

Subijith Raghunandan.

[BTS_MS]

Hi all,

Thanks for the suggestions. We have dynamic filtering enabled. License is well and truly current. We've already tried the "clear url-cache" which didn't help. We've now logged a case with support.

Thanks.

[BTS_MS · Accepted solution]

As per TAC's instructions we had to revert to a earlier version of the URL database (then clear cache). We've then upgraded back to the current version. So far it is behaving correctly.