- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
04-10-2014 12:04 AM
Hello everyone,
PA-500
License description: Antivirus,anti-software,vulnerability protection.
Sofrware install: 5.0.6
I have a problem with the Dynamic Updates components.
Under Device -- Dynamic updates
The next components doesn't appear URL_filtering and Antivirus
I see only the Application and Threats and GlobalProtect data file.
This is very important because I'm trying to implement HA between 2 PA-500 And they should be exactly the same settings.
Does anyone knows how I can make the URL_filtering and Antivirus components appear in the user interface?
Thanks a lot (:
04-10-2014 01:34 AM
Hi, I had a similar issue when upgrading from 4.x to 5.x. and then to 6.0.1
Solution: Go to Device and change the time zone to GMT or the most near you location. Commit and see if it works.
Albert
04-12-2014 11:20 PM
Hi,
It doesn't work for me...
Other solutions?
04-12-2014 11:40 PM
Could you please apply CLI command > Tail follw yes mp-log ms.log while refresh the "dynamic updates" page. It might give you some related information and point of failure.
Thanks
04-13-2014 02:55 AM
ok, This is the output after do refresh "dynamic updates" :
--2014-04-13 12:51:43-- https://updates.paloaltonetworks.com/Updates/UpdateService2.asmx/CheckForSignat ureUpdate
Resolving updates.paloaltonetworks.com... 199.167.52.13
Connecting to updates.paloaltonetworks.com|199.167.52.13|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4250 (4.2K) [text/xml]
Saving to: `/tmp/.contentinfo.xml.tmp'
0K 100% 5.54M=0.001s
2014-04-13 12:51:45 (5.54 MB/s) - `/tmp/.contentinfo.xml.tmp' saved [4250/4250]
Apr 13 12:51:47 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:363): failed to fetch cfg.platf orm.uuid
Apr 13 12:51:47 Error: pan_mgmt_get_sysd_uint32(pan_cfg_status_handler.c:321): failed to fetch: cfg.alar
04-13-2014 06:16 PM
Hello, We usually see this scenario every time we deploy a newly purchased device. what we do is leave it up and running and check the device after a day.
but in this case, i suggest that you install the latest content update and see if the anti-virus and url will now appear, if not, you may use the CLI to update the anti-virus and URL.
request content upgrade check
request content upgrade download latest
request content upgrade install version latest
request content upgrade check
request content upgrade download latest
request content upgrade install version latest
for pan-db,
request url-filtering download paloaltonetworks
set system setting url-database paloaltonetworks
for brightcloud
request url-filtering upgrade brightcloud
set system setting url-database brightcloud
hope this helps.
04-13-2014 08:42 PM
The above mentioned CLI output shows the content ( Application and threats) has been fetched from the update server. As ssharma said, you have to download/install the Application and Threat" database in order to get the Antivirus database from the server. It's a pre-requisite for antivirus database.
Hope this helps.
Thanks
04-20-2014 01:44 AM
Hi,
I have already installed "Application and threat - 431-2176" . After I click on "Check Now" the Anti-virus doesn't appear ..
More ideas??
04-20-2014 01:59 PM
if you don't see antivirus although you installed app. threats, you should manually install an older av update.
download an older version(from software portal) upload manually and install it manually
Then use the cli commands to check new version.
09-09-2020 08:25 PM
This worked. Thank you!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!