07-13-2021 10:18 PM
Why the URL category for sync.predictive.com and mail.eventss.com is High Risk in PA firewall but in Test A URL site it is Low Risk?
I assume I should follow what is shown on firewall and disregard A Test site for good measure. But what is the cause of the difference?
07-14-2021 03:22 AM
Hi @IMTechSupport ,
Looking at your logs it seems the latest one more than a month old (06/10), while the "Test A site" will give you current category.
My assumption is that Palo Alto have previously categorized those as high initial, but at some point they have updated it.
Do you have any fresh logs?
In addition I would strongly suggest you to take a look at this kb - How to Verify URL Categorization: Data Plane and Management Pla... - Knowledge Base - Palo Alto Netw...
It will give you some commands that you can use to troubleshoot such discrepancies.
This one is also good to read - How to Handle a URL Miscategorization - Knowledge Base - Palo Alto Networks
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