User Agent System Requirements

[MGiannetto]

We're running into issues with the Palo Alto User Agent.  It'll run for a few days, then we'll stop getting user information.  When I look at the server running the agent, and try to start the agent, I get a message along the lines of "The paging file is too small for this operation to complete."  We have a dedicated page file volume that's 4GB, and it set to about 1.5GB currently, with system managed sizing.  When I reboot the server, it will work again for a few days.  The box has 512MB of RAM right now.

Any idea on what the system requirements are for the user agent?  Or what else might be causing this problem?

[nrice · Accepted solution]

Our engineers have determined that you are experiencing  a memory leak that has been identified as a bug fixed in our 3.1 release, due in mid-March.    The leak occurs occasionally when the User-ID agent is installed on a device using Window 2003 or XP.  You should not have an issue if you install the agent on a Vista or 2008 device. 

[fw_admin]

Hi,

So, is it possible to install the PANAgent (version 3.0.2) in a windows 2008 machine? Is there any requirement we should have in mind?

Regards,

[nrice]

You can load it on Windows 2008 32 or 64-bit.  Minimum requirements are 2.4GHz CPU, 1GB of memory and 100MB available hard drive space.