I have a new PA500 (running 4.0.4) that I've set up and am now trying to tie to Active Directory in order to create user-based policies. I have everything configured to my knowledge, but I'm not getting any user-IP mappings on the firewall.
I installed what I believe to be the latest AD agent, 3.1.2 (filename PanAgent-3.1.2.msi), on my server and configured it as follows (using made-up IP addresses and domains for this example):
Domain Name: mydomain.com
Port Number: 31200
Domain Controller Address: 220.127.116.11
Allow List: 18.104.22.168/24
Filter Group: mydomain\users
I am able to successfully view the user-ip mappings and groups through the configuration program.
I have also configured the agent settings on the PA500 as follows:
Agent Type: userid-agent
IP Address: 22.214.171.124
Furthermore, I've enabled the agent on the trusted zone through the following settings:
Enable User Identification: Yes
Include List: addr-localnet (126.96.36.199/24)
I believe that this is all I have to do to get the user-IP mappings to work but I am not seeing any such mappings on the firewall. If I consult the PA500's logs I find:
UserID connected to agent userid-AD(188.8.131.52) version 3, initiated by 184.108.40.206
Pan-Agent connected: IP 220.127.116.11 port 31200, initiated by 18.104.22.168
However, if I consult the agent's logs on the server I find it filled with the following error:
New Connection(22.214.171.124:<port>) Socket(<socket>)
SSL read error in pan_host_agent_rcv_data -2-16-0
Connection(1) is closed!
If I run show user userid-agent statistics on the CLI I get an output like follows:
Server: userid-AD(vsys: vsys1) Address: 126.96.36.199:31200
Connection : Not Connected
Version : <Unknown>
number of connection tried : 5295
number of connection succeeded : 5224
number of connection failed : 71
number of user ip mapping messages received : 0
number of user ip mapping add entries received : 0
number of user ip mapping del entries received : 0
number of ip msgs rcvd but failed to process : 0
number of status messages received : 0
number of request of ip mapping messages sent : 0
number of request of all ip mapping messages sent : 0
number of request of status messages sent : 0
I'm at a loss here and hope that this is enough information for somebody to help me out. Does anybody have any ideas on why my mappings aren't working? I don't know whether this is applicable at all, but my Web GUI gives me a certificate error when I attempt to access it.
Thanks for any help you can provide.
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