I am setting up backup user-id agent 8.1.10-2 on Windows 2016 Standard server.
I have given all the required access to the user-id agent admin account but its not working / refusing to start.
I am using the same credential on existing UID agent 7.0.8-13 running on Windows 2008 R2 and it runs fine.
I attaching error messgae when starting UID service and corresponding log generated in UID logs.
09/05/19 09:42:52:190[ Info 2357]: ------------Service is being started------------
09/05/19 09:42:52:190[ Info 2364]: Os version is 6.2.0.
09/05/19 09:42:52:190[Error 675]: Cannot open config reg log key with error 5(Access is denied.
09/05/19 09:42:52:190[Error 2382]: Start error -1!!
09/05/19 09:42:52:190[Error 764]: Device listening thread stops timeout
hey, please check if user-id is having administrator level access on the server. I have faced same issue and it was resolved by giving required access level to user-id on the server.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!