User ID agent not starting.

[Nischal]

I am setting up backup user-id agent 8.1.10-2 on Windows 2016 Standard server.

I have given all the required access to the user-id agent admin account but its not working / refusing to start.

I am using the same credential on existing UID agent 7.0.8-13 running on Windows 2008 R2 and it runs fine.

I attaching error messgae when starting UID service and corresponding log generated in UID logs.

UID Log

09/05/19 09:42:52:190[ Info 2357]: ------------Service is being started------------
09/05/19 09:42:52:190[ Info 2364]: Os version is 6.2.0.
09/05/19 09:42:52:190[Error 675]: Cannot open config reg log key with error 5(Access is denied.
)!
09/05/19 09:42:52:190[Error 2382]: Start error -1!!
09/05/19 09:42:52:190[Error 764]: Device listening thread stops timeout

[Johan.duBuson]

I have exactly the same issue on a Windows Server 2019 member server.  How was this issue resolved? @Nischal 

[nburugu]

https://supportcases.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEuCAK

Please follow the instructions in the URL provided. It did resolve my issue. 

[SutareMayur]

hey, please check if user-id is having administrator level access on the server. I have faced same issue and it was resolved by giving required access level to user-id on the server.

[chris777]

Do you mind sharing the details of your case file here?

[mteachout]

This is the best answer I've seen to this problem
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEuCAK

[JaimeFana]

The resolution in my case was to provision local admin rights to the service account.  I hope this helps. 

[Aswinkumar]

Hello Guys,

Facing same issue on my user-Id agent software. Unable to start the service. All the admin access are provided.

Any resolution ?