08-07-2019 05:32 PM
We are using PAN-OS 8.0.6-h3. Our User ID firewall is showing an empty status column for the server monitoring.
> show user group list
Server error : op command for client useridd timed out as client is not available
^^This was encountered while adding an AD group in the Group Mapping -> Group Include List
> less mp-log useridd.log
ignore userip msg from client 10.70.2.153/47785 since last one is still processing
2019-08-07 08:13:24.116 +1000 Warning: pan_user_id_client_get_userip(pan_user_id_client.c:621): ignore userip msg from client x.x.x.x/43932 since last one is still processing
Kindly advise how to resolve this issue.
08-07-2019 07:42 PM
First and foremost, I highly recommend you upgrade your PAN-OS version. The version you are currently running is vulnerable to a laundry list of security issues that have been addressed since it's release.
That being said; I would initially try simply restarting the user-id process by running the following command.
debug software restart process user-id
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