User-ID mapping lost

[lauro7]

model: PA-500
sw-version: 4.0.11
PanAgent: 3.1.2
Domain controller: Windows server 2003

Client SO: Windows XP

User-ID mapping from AD on my customer's network work fine, but only one user, who is logged on his workstation and also on his notebook, sometime loses IP-user association and PanAgent show his IP  with user "unknown".

I attach an image with PANAgent Config. How can I debug this problem ? Thanks.

[alle]

hello,

when your user lost ip mapping check if his IP address isn't present in ignore List.

and check also if you user isn't behind a NAT or PROXY for his authentication ?

regards,

[NGS_SOC]

WMI is enabled in your configuration verify that the notebook has wmi service active and firewall open port.

Have you tried modifing age-out timer?

[lauro7]

Yes, I have verified all you suggest to do, but it seems that notebook itself doesn't work correctly. My customer decided to reinstall Windows. Thanks, regards.