I am running OS 4.0.12 and have an issu with the user-ID / mappings not populating in the logs.
show user pan-agent statistics:
IPs Activity Timer(s) Domain Index
ncmpdcden01 10.250.12.10 5009 vsys1 *connected, ok 989 906
651185 21844256 600 ncm 0
show user ip-user-mapping:
IP Ident. By User Idle Timeout (s) Max.
Total: 0 users
I read in documentation how to restart the service via the PAN CLI, but the debug user-id, etc command is not available in 4.0.12... How can I restart the user-id connection? Or is there a better way to correct this issue? The PAN service on the DC's have already been restarted.
You can restart the user-id process on the 4.0.12, by restarting the device server.
>debug software restart device-server
Hope that helps.
Will the >debug software restart device-server command impact traffic?
For an HA pair, should this command be executed on each one or just the active?
Just running the command on the Active device should be enough and it should ideally not affect the traffic as device server is a module that belongs to the management plane.
The device server takes care of pushing configuration to the DP, and is also responsible for URL filtering requests/responses, along with handling user id functions. The device server usually comes up real quick after we restart the service. But you can still execute the command after office hours to be on a safer side.
You can execute this command on the active, and the active firewall will synchronize the new information that it learnt after restarting the device server to its peer.
we had the same issue with panagent before.I cannot be sure if they are the same issue but restarting services and also management plane did not solve our issue.it was fixed with reboot completely
I went through the documentation and verified settings, etc. The agent is connected... but not reporting any data to populate the user-id in the logs. Any other suggestions?
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