User identification (AD)

Showing results for 
Show  only  | Search instead for 
Did you mean: 

User identification (AD)

L3 Networker


We have PA2020 implemented (w/ HA) and sometimes the user identification doesn't work well.

In the picture below we can see the following scenario


1st line - PA2020 doesn’t relates my IP w/ my user and I got blocked accessing (rule “Block R Sociais, Videos, Audio”)

2nd line - PA2020 doesn’t relates my IP w/ my user so I could only access because of last “Allow All” (rule Permite Tudo)

3rd line - PA2020 doesn’t relates my IP w/ my user so I could only access because of last “Allow All” (rule Permite Tudo)

4th line - PA2020 recognizes my IP and relates with my user “Fabio.garcia” then I could access thru rule “Permit - Grupo TI”

Those events happend in a very short time slot... around 40 seconds....

Why PA sometimes regnizes my user, sometimes it doesnt ?

I am using 60 seconds for the update interval to identify users with my agent (AD)


Thanks in advance!!


Not applicable

Hi all,

It seems we were able to solve the issue on our end.  We did an upgrade to 5.0.2, but that didn't solve it.  After troubleshooting with support, we found out that the log records without user info actually were caused by user information cache timeouts.  The reason that logs with and without user information were mixed had to do with the fact that we only logged on session-end.

So, what we did to resolve the problem was enable WMI probing and allow WMI requests on all client hosts.  This fixed the problem entirely.

I guess that increasing the cache timeout on the User-ID Agent would have the same effect.

The only thing we do not know and cannot find out without testing (don't have any time for that) is what the difference was between the firewalls running 4.1.6 and now 5.0.x.


Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!