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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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Resolved! ISP Support

Hi,Just want to know how many ISP does Palo Alto supports?Thanks in advance.Rex

ANY policy not matching host traffic

Hi,I am troubleshooting SMTP access issue and for the same I have configured ANY allow policy for the host (src). I however dont see the SMTP matched in the policy. The ANY policy is device specific and is configured at top. All policies after that are pushed via Panorama. We have a default catch-all policy at the bottom and the SMTP traffic mat...

Monitoring PA-2050 (CPU, memory, Traffic volume, State)

Hi,I have two firewall PA (active/passive cluster) and i would like to monitoring several parameters like:- CPU- Memory- Traffic volume of all physical interfaces and subinterfaces- State of the FWS, etc.Which is the best way to monitoring a FW Palo Alto???? What way are u using to monitoring??? Palo alto can be configured to send you an email w...

Block gmail web messenget

Hello to all, I am trying to block gmail web messenger in a VW setup, I already configured SSL decryption so I am able to block facebook chat and posting even in https, but I am unable to block gmail web chat, I already checked this article: But still doesn´t work, any help will be appreciated

asaldana by • Not applicable
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Resolved! Where can i find a reference for gui log search syntax?

Im having trouble finding a reference for gui log search syntax. I know i can run a custom report but that not too intuative and id rather just have a reference of all the options available.for example, can I use IP ranges?eg: 192.168.1.0/24-192.168.55.0/24 ?thanks

choff123 by • L3 Networker
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Resolved! URL inspection on non-web browsing applications

One of my customers asked me a question about URL inspection on non-web browsing applications. The question was, if he has a Security Policy that allows multiple applications (web and non-web) and he also has a URL Profile attached to that policy, will the firewall inspection all traffic that is allowed through that policy even though some of it...

jwolach by • L4 Transporter
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Question Regarding Traffic Log DB Quota

On of our customer, BRI, they found a system alarm which said "traffic log database exceed alarm threshold". Here's the screenshot: Here's the log quota settings on their box: Here's their real disk usage: The question is, what will happen if the traffic log db exceed its threshold? I know from PAN support that if the traffic db exceed tha ...

anzhari_p by • Not applicable
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Resolved! Global Protect Client 1.2.0

We are using a self-signed certificate on our PAN. The Global Protect clients before the latest version were fine with it. Now I am getting invalid certificate errors connecting with the latest client. What has changed with this new client?Thanks

Kindle e-reader with Captive Portal

Hi AllI was wondering if anyone has managed to get a Kindle e-reader (E Ink not Kindle Fire) to work with a PA Captive Portal.We have had a couple of users who have been able to connect to the WiFi however the logon page will never show on the browser.ThanksTom

DHCP not working for Apple mac (AirPort)?

I have an issue where some Mac-clients gets "private address" when they try to reconnect to wifi and PA-2020 is DHCP server. A "show dhcp server lease all" shows "offered" for the client, but the client is not receiving the lease.I'm running 4.1.10Any ideas?

ARP Proxy

hello,i'm searching for information about the arp proxy functionality.We are using the 2020 series and i would like to read something about it.Is there anything?Thank you!Regards - axel

axel5le by • Not applicable
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GlobalProtect user mapping not working

Hello.We're having problems with user mapping for GlobalProtect users.In this case there are 2 users connected to PA device, yet mapping isn't working for either of them: (IPs and names deleted from output)astec@fw1(active)> show global-protect-gateway current-userGlobalProtect Gateway: vpn.xyz.si (2 users)Tunnel Name : vpn.xyz.si-N ...

santonic by • L6 Presenter
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Resolved! User ID agent issues, one user logs off, another user "logs in" a gets the previous users ip address", times out eventually

3 questions:Why does the Agent (and PAN) not get updated when a new user logs in?What is the purpose of the “Enable user Identification Timeout” and the corresponding “User Identification Timeout (min.)” in the Agent? What will be the result if we disable this setting altogether? We do not use NetBIOS or WMI probing at this time.User Identificat...

tstores by • Not applicable
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Resolved! Web Server .js files not loading to outside clients

Our WebMaster is working on implementing some .js files on our WebServer. He has a few specific .js files loaded onto our Web Servers.They load up with no problems internally (Our PA allows ALL traffic from internal to our DMZ, Internal and External traffic both flow through an A10 Load Balancer to our two physical servers).From the OUTSIDE, the...

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