User showing in logs, but do not show up when creating security policies

[arringtonc]

Palo Nation,

I am trying to create a security policy based on a specific user, but when i get to the user tab nothing shows up.  I check the CLI to make sure I was getting the user-ip-mappings ( show user user-ip-mapping all).   When i get to the security policy user section, I proceed to click add and enter the username.  i would assume auto population would work while typing but nothing comes up.  Is there something that I am missing?  thanks for any insight into this issue.

[HULK]

Hello Sir,

As per my knowledge, If you are using a RADIUS server and not the User-ID Agent, the list of users is not displayed, and you must enter user information manually.

Thanks