UserID 8.02 and Windows 2016 server problem


ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

L4 Transporter

UserID 8.02 and Windows 2016 server problem



I know that on this forum few peoples reported that this configuration working (but still isn't supported).


I moved config from my old userid server to new one (everything typed from keyboard) but when I try to start UserID I got error:


 05/30/17 14:05:00:193[ Info 1213]: New connection : 55295.
 05/30/17 14:05:00:209[ Info 1286]: Device thread 0 with : 55295 is started.
 05/30/17 14:05:00:287[ Info 3329]: Device thread 0 accept finished
 05/30/17 14:05:20:943[Error 1464]: end tag </msg> not found

 05/30/17 14:05:20:943[ Info 3231]: Device thread 0 exit due to receive message error -13!
 05/30/17 14:05:20:943[ Info 1609]: Connection : 55295 closed.
 05/30/17 14:05:20:958[ Info 2187]: ------------Service is being stopped------------

How to find missing tag?



In my UserIDAgentConfig.xml there is no any "msg" so how it could be cloed by






L0 Member

How did you solve this ?

Tags (1)
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!