3000 Series FW running 6.0.4. Getting this critical error every 20 mins. Have a case open with TAC but no answers. Anyone experience and know a fix?
A workaround of disabling HA session synchronisation between my Active/Active firewall pair has stopped useridd dying for me.
Are you both running Global Protect on these firewalls?
It is known issue that we are actively trying to resolve. There are 2 workaround at the moment but they are bit radical :
1. Suspend the passive device if you are HA A/P mode
2. If you are not using HIP profiles, delete GP gateway license
To perform #2, you will need to :
admin@PA> delete license key <all_gp_gateway_key>
Reboot the device and do not fetch the license once rebooted. This needs to done on both device.
Like I said it is bit radical workaround while we are still looking for a permanent resolution. Thank you.
This bug has been fixed in 6.0.6-h2.
It related to userid and hip according to support.
Ask your local ASC/support to activate 6.0.6-h2 for your devices, or wait for 6.0.7 that also have the fix.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!