04-25-2021 07:38 AM
Hello,
Recently one of our customer did a GP agent upgrade from 4.1.4 to 5.2.4
Now we have configured two GP gateways external and internal. The problem customer is facing is users are always connected to external gateway even if they are on internal network.
This was not the case before upgrade .
Anyone please help.
04-26-2021 01:56 PM
For how to best check if the internal host detection works follow:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClsWCAS
04-25-2021 10:05 AM
Hello,
Anyone please ?
04-26-2021 11:39 AM
I'd look through your PanGPS.log on one of the clients and verify that internal host detection is working correctly, because it doesn't sound like it is. Also just to verify, these hosts aren't using On-Demand right, because then IHD isn't going to work and they will never utilize the internal gateway.
04-26-2021 01:56 PM
For how to best check if the internal host detection works follow:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClsWCAS
05-01-2021 11:04 PM
Thanks @nikoolayy1 @BPry
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
