Users connected to external gateway

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Users connected to external gateway

L4 Transporter

Hello, 

 

Recently one of our customer did a GP agent upgrade from 4.1.4 to 5.2.4

 

Now we have configured two GP gateways external and internal. The problem customer is facing is users are always connected to external gateway even if they are on internal network.

 

This was not the case before upgrade .

 

Anyone please help.

 

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Cyber Elite
Cyber Elite
5 REPLIES 5

L4 Transporter

Hello, 

 

Anyone please ?

@BPry kindly help

Cyber Elite
Cyber Elite

@FWPalolearner,

I'd look through your PanGPS.log on one of the clients and verify that internal host detection is working correctly, because it doesn't sound like it is. Also just to verify, these hosts aren't using On-Demand right, because then IHD isn't going to work and they will never utilize the internal gateway. 

Cyber Elite
Cyber Elite

For how to best check if the internal host detection works follow:

 

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClsWCAS

Thanks @nikoolayy1 @BPry 

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