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Wait time

Jojopatino
L0 Member

‎11-22-2024 02:22 PM

What's up with the horrendous wait time to speak to a tech regarding a case?  Been on hold for over two hours.

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3 REPLIES 3

N.Patel511792
L1 Bithead

‎11-22-2024 04:49 PM

Yeah, we’re experiencing a similar issue too—been on hold for the past 90 minutes.

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Remo
L7 Applicator

‎11-22-2024 04:53 PM

... these waittimes are the reason why I no longer call tac support and only use the support portal to create a case first ...

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N.Patel511792
L1 Bithead
In response to Remo

‎11-22-2024 04:56 PM

PA Support always requests that a support case be opened on the portal before providing assistance. Additionally, it is mandatory to upload the tech file when opening a case.

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