11-22-2024 02:22 PM
What's up with the horrendous wait time to speak to a tech regarding a case? Been on hold for over two hours.
11-22-2024 04:49 PM
Yeah, we’re experiencing a similar issue too—been on hold for the past 90 minutes.
11-22-2024 04:56 PM
PA Support always requests that a support case be opened on the portal before providing assistance. Additionally, it is mandatory to upload the tech file when opening a case.
11-23-2024 12:11 AM
This also depends on the support level you have bought. Not every level requires you to open the case first - even thought it definately is useful if you provide some informations in order to hopefully get the right person on the phone.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
