11-22-2024 02:22 PM
What's up with the horrendous wait time to speak to a tech regarding a case? Been on hold for over two hours.
11-22-2024 04:49 PM
Yeah, we’re experiencing a similar issue too—been on hold for the past 90 minutes.
11-22-2024 04:56 PM
PA Support always requests that a support case be opened on the portal before providing assistance. Additionally, it is mandatory to upload the tech file when opening a case.
11-23-2024 12:11 AM
This also depends on the support level you have bought. Not every level requires you to open the case first - even thought it definately is useful if you provide some informations in order to hopefully get the right person on the phone.
11-25-2024 11:39 AM
That's correct. Although we have priority support on our account, we're still encountering extended hold times for open cases
11-29-2024 09:37 PM
Ok, thanks. I will keep it in mind.
12-03-2024 11:40 AM
This is where Focus Services is really worth it. The ability to get in touch with TAC has gotten horrendous. If you're a Focus customer TAC contact is like it's the year 2014 again. Unfortunately the service doesn't come cheap.
12-12-2024 01:25 AM
waiting 4 hours integration with Cradle point
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