We are unable to create the support ticket in PA portal.

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Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

We are unable to create the support ticket in PA portal.

L3 Networker

unable to select a product.
I have attached the screen shot please find the same.

 

1 accepted solution

Accepted Solutions

L5 Sessionator

That is expected result.

 

If you purchase devices with Premium Partner Support, then you (end-user) can't open a ticket by yourself.

Instead, ASC(Authorized Support Center) will handles ticket behalf of you. In this case, ASC will be Tech Data Advanced Solutions.

Thus, you need to contact to Tech Data Advanced Solutions.

 

By the way, if you want to open a ticket by yourself, you need to buy Premium Support, not Premium Partner Support.

In this case, you can directly open a ticket, but you can't contact to ASC.

 

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2 REPLIES 2

L5 Sessionator

That is expected result.

 

If you purchase devices with Premium Partner Support, then you (end-user) can't open a ticket by yourself.

Instead, ASC(Authorized Support Center) will handles ticket behalf of you. In this case, ASC will be Tech Data Advanced Solutions.

Thus, you need to contact to Tech Data Advanced Solutions.

 

By the way, if you want to open a ticket by yourself, you need to buy Premium Support, not Premium Partner Support.

In this case, you can directly open a ticket, but you can't contact to ASC.

 

L3 Networker

Thanks for your response.

 

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