we're starting to get "WildFire Public Cloud channel registration received invalid cloud info"

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we're starting to get "WildFire Public Cloud channel registration received invalid cloud info"

L3 Networker

SYSTEM ALERT : high : WildFire Public Cloud channel registration received invalid cloud info"

errors all of a sudden. No change on our side.


varrcvr.log only reports

2015-11-24 08:25:24.386 -0500 Error:  pan_fbd_fwd_report_process(pan_fbd_fwd.c:4029): pan_fbd_cloud_getreport() failed"

2015-11-24 07:33:35.334 -0500 check wildfire license: valid license


any ideas?

7.0.3 btw


L3 Networker

they are having widespread public cloud issues. no update provided to me still

L4 Transporter

Good afternoon.


We are aware of the connectivity issue customers are experiencing with Wildfire cloud and are actively investigating. Do you have a support case related to this problem?


If so, please post the number, and we will update you when we have further information available.


If no, please feel free to open a support case for tracking.

Yes, I have a case open and the issue has been ongoing for 24+ hours without an update. A 24+ hour cloud outage does not look good.

I understand your frustration.


Do you have a case number for reference? I will ensure you receive an update when the problem is resolved.

L4 Transporter

Outage is still intermittent. 

WHy does the entire palo customer base need to open a ticket in order to get updates when an outage will be resolved? Can't you simply post it here or better yet - add a status page to your site? (mind blown)

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