01-09-2014 01:01 PM
I am using a PA-500 software vers 5.0.10 with BrightCloud filtering package at vers 4231. I am having problems with getting some webpages to load in the proper format. Classroom20.com (categorized as Computer and Internet Info; Personal sites and Blogs) will load fine for a user that has no filtering restrictions. However, it will not load properly for others. There is no block page message; however, the formatting of the page is skewed.
I have placed an exception with wildcards in the URL filter, but no change. It doesn't matter whether the user is a local admin on the computer or the browser which is used.
If someone knows how to figure out what is being blocked to cause the page to load improperly, I would be appreciative.
01-13-2014 01:39 PM
can you create an alert all url filtering profile and use that for specific client.Then browse to that particular site and examine the url logs.See which categories are logged.
Also can you say it is opening properly for that client or not ?
01-13-2014 01:48 PM
We had the same issue a while back. We resolved it following the suggestions in the DOC:
How to Clear URL-cache using BrightCloud for URL filtering
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