09-12-2023 06:17 AM - edited 09-12-2023 06:18 AM
Hello,
Our backend website "backend.knokcare.com"was flagged as "phishing" by PaloAlto. May you change this categorization, please? We've already requested this change thorough https://urlfiltering.paloaltonetworks.com/ to "Health-and-Medicine". "knokcare.com" is in this category. We have customers using paloalto protection that are being blocked from accessing their backend app.
Thanks for your support
09-12-2023 06:20 AM - edited 09-12-2023 06:21 AM
The change request usually comes back with a result quite quickly but in the meantime if this is impacting things you should create a custom url category and set the action to alert/allow. Custom url categories will take precedent over the palo defined url categories.
Edit: I misread this question that it was affecting others. The recategorization usually takes affect quite quickly.
09-12-2023 06:56 AM
Hello @Claw4609 . Thanks for the quick reply. When you say "quite quickly", usually is a matter of hours, days or weeks? Thanks for your support.
Emanuel
09-12-2023 07:03 AM - edited 09-12-2023 07:03 AM
A majority of mine have been re-categorized in under an hour. Then a few minutes after that the firewalls will pull the updated urls then may be another hour after that for any cache to clear.
I believe certain categories, such as phishing, take additional time to review. Any phishing re-categorization I have submitted in the past has been re-categorized in under 24 hours.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
