WildFire auto update agent failed to download Wildfire version 865169-869036

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WildFire auto update agent failed to download Wildfire version 865169-869036

L3 Networker

Hi ,

i receive alert through email that the WildFire auto update agent failed to download Wildfire version 865169-869036 on April 16 2024 at 15:01:48 GMT , 23:01:48 , 16:23:01:48 

 

but when i go through the System logs, it doesn't show the  version 865169-869036 is failed to download or success to install.

a newest  successfully wildfire package has been install 

 

the alert still coming in as below

 

please let me know where to check and how to resolve this.

 

Thank you

alert.png

3 REPLIES 3

L0 Member

Hello,

I am currently experiencing the exact same issue.

L0 Member

Has there been any update on this?  I am having the same issue on one of our two identical firewalls.

L3 Networker

Hi,

the issue resolve itself. go through the System logs, check if it able to download or not. if still stuck , you can clear a hung jobs id

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClhFCAS

 

hope this help

 

it false positive.

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