Windows Remote Assistance

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Windows Remote Assistance

L0 Member



I'm fairly new to PAN after years with other  vendors.

We're using Windows Remote Assistance in the network. This requires allowing the ms-rdp application between the network from which we want to assist and the target network. When I try to make the offer (which works fine in the same network) I get drops based on ms-rdp on high ports. However, the application itself is allowed between the networks.

Any experience with this or tips on how to resolve this?





L4 Transporter

@WillemGoethals You need to check what do you have configured in your policy under "Service". If set to "application-default" then for ms-rdp, it will only allow tcp3389 and udp3389.

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