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08-06-2024 08:20 AM
Hello,
I have integrated Authentic ID with GlobalProtect as the Identity Provider (IDP), but the username and password fields are not appearing for authentication. Have you encountered a similar issue, or do you have any suggestions on how to resolve it?
Thanks in advance.
08-06-2024 12:25 PM
Hi @hamza_d ,
What version of GlobalProtect are you using?
When using SAML authentication, the username and password login form is provided by the IdP. The GlobalProtect just act as simple web browser that visualize the content provided by the IdP.
As described here GlobalProtect embedded browser was recently upgraded to use newer framework - https://docs.paloaltonetworks.com/globalprotect/6-2/globalprotect-app-release-notes/features-introdu...
I am wondering if the IdP is having issues with the framework used by the GlobalProtect.
As workaround you may try to switch to "default browser". This will tell GlobalProtect to use the web browser that is set as default for the OS.
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