05-12-2022 10:09 AM
Is there a way to automatically reset a GP client's preferred Gateway setting from the Portal?
I have gone from having multiple one-to-one Portal-Gateway setups, to a many-to-many setup where the GP client picks the best available Gateway based on admin priority/reachability. In the past end users where told to go to Portal A, or B, and switch to another if they had problems. Now with auto-selection of Gateway, regardless of which Portal they connect to, I find people are selecting a preferred Gateway out of habit, or because they were told to in the past, or because they think one will be "faster", instead of leaving it on "Best Available" to float between available Gateways.
I can turn off "manual" and remove the end user option to select a different Gateway, but I'd like to retain that in case I need an end user to test/switch to a particular Gateway. Is there another way to reset the end user's preferred Gateway automatically?
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