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10-27-2024 01:16 PM
My company uses GlobalProtect and we access our net drives through the VPN and access our website using SSO. For some reason, a user cannot access them or log in to our portal when off-prem. Everything works perfectly fine when on-prem, of course, but we've tried everything we can think of.
User's device is a Latitude 7420.
No rules on home network.
GlobalProtect is up to date.
Tried re-installing multiple times.
I would appreciate any help.
10-27-2024 07:41 PM
First, we have to work out why the user can't log in off-prem. Once the user can log in, if they can't access the drive, we have to look for network access for off-prem global protect users. There is no straight answer its better you work with TAC on this. TAC needs to look at GP logs and your configuration.
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