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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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GlobalProtect not connecting due to Duo Security software but only with GlobalProtect

GlobalProtect not connecting due to Duo Security software not pulling up but only with GlobalProtect. Duo Security working normal on same machine with MS Outlook software. Was working prior, adjusted security settings - now not working, no adjustment security setting back helping - possibly missing something?. Duo appears as an empty grey emp...

Costa Rica Global Protect users are automatically falling back to the Hong Kong gateway

Hello Team, We can see the user through STRATA logging services logs that user in Costa Rica regions are automatically connected to the Hong Kong gateway. Also, we got escalation from client that they have seen Hong Kong users are accessing the URL. The users are facing high latency issue if they automatically connect to Hong Kong gateway. We...

N.Madiye by • L0 Member
  • 749 Views
  • 1 replies
  • 0 Likes

Pre-Logon Machine Certificate

Hello All, My issue is regarding the Machine Certificate selection in the Global Protect Agent. Background information: We are using our own internal PKI (Active Directory). Our CA root has been imported and other systems are known to be working fine (i.e. Forward Trust Cert, SSL decryption... based on this Active Directory CA root) Our curre...

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Rievax by • L2 Linker
  • 4376 Views
  • 4 replies
  • 0 Likes

Gateway Unresponsive or unreachable.

Unable to connect to one of our global protect gateways. Debug log of PanGPS attached with its attempt to connect to the gateway. I have checked all the gateway settings, and they match the working gateway, so I am at a loss on what to look for. The working Gateway is on a HA pair of 5220 in active/passive mode, and the non working gateway is on...

M.Caudle by • L0 Member
  • 1688 Views
  • 1 replies
  • 0 Likes

split tunnel

Hi Team, We are using global protectect and using split tunnel where all LAN traffic gose through global protect and internet traffic through their own ISP Is it possible to route specific traffic, such as access to https://ab.xyz.com/something/#, through our firewall rather than directly over the internet via split tunnelling?

Resolved! Global Protect User ID not showing if connected to internal GW

Hello all, we have an issue that the User ID is not shown on the Palo if the GP Client is connected to the internal network. The detection is working but in the logs I can't see any user informations of internal connected clients. For our Global Protect Clients we are using pre-auth. Settings for pre-auth and for the User Configs, both the sam...

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smindorf by • L1 Bithead
  • 2919 Views
  • 2 replies
  • 0 Likes

Unable to use GlobalConnect to connect to VPN

I work at Cal State Fullerton, and they use GlobalProtect to let us connect to the VPN when off campus. Since upgrading to macOS Sequoia 15.0, I can no longer connect to the VPN. GlobalProtect refuses to connect, saying "Connection failed. Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the is...

GlobalProtect LDAP Prompting for Login Twice

Currently have GlobalProtect configured as such: Portal: LDAP Auth Profile (Active Directory) Gateway: RADIUS Auth Profile (DUO) The desire is for users to login with username/password and when successful, be prompted for DUO approval. If a user disconnects, we don't want username to be cached and we want them to be prompted for credential...

GlobalProtect

I have a user that when they try to logon to GlobalProtect they get the logon screen minimized, but if you try to maximize it nothing happens. So they are unable to enter their email address and password. Screenprint attached

New Surface Pro. Global Protect Ver. 6.2.3-270. Not working.

Yesterday I was setting up a brand new Surface Pro. I ran all updates before installing any apps. I installed GP and I am getting an error "global protect could not connect to the Globalprotect service. Please make sure GlobalProtect service is running". The service is running. I tried restarting it. I tried reinstalling GP. I tried installing d...

kconnor by • L0 Member
  • 864 Views
  • 0 replies
  • 0 Likes

Resolved! GlobalProtect ask for password after update from 6.2.3 to 6.2.4

Hello, We are using PA-3020 with software version 9.1.19, the VPN accounts are local to the PA. Currently we are on GlobalProtect 6.2.3 and we would like to update to 6.2.4 to protect against CVE-2024-5915. When the update is done, GloabalProtect ask for the password (the username is still filled with the correct information). The users are most...

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