Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

L0 Member

We are able to connect from Android 11 devices with GP 5.2.5 but not from Android 12 devices using 5.2.10; the latter seems to fail when trying to allocation the virtual NIC for the VPN connection. 

 

We have a ticket open with PA but no resolve so far. Anyone have any ideas?


27225)02/16 09:41:17:653488 - =JNI= ANDROID_ACTION_SET_VNIC_CONFIG, ret=failed
(27225)02/16 09:41:17:653708 - (l1)JNI,27625,382,InstallClientConfig() failed
(27225)02/16 09:41:17:653901 - (l1)JNI,27625,251,ProcMonitor: SetupNetwork() failed
(27225)02/16 09:41:17:654001 - (l6)JNI,27625,336,tunnel statistics: send bytes(0) packets(0) errors(0) drops(0) queue-size(0), recv bytes(0) packets(0) errors(0) drops(0) queue-size(0)
(27225)02/16 09:41:17:654085 - (l6)JNI,27625,338,do_disconnect is called in VPN stop
(27225)02/16 09:41:17:654170 - (l5)JNI,27625,187,Unregister ends.(27225)02/16 09:41:17:654556 - (l6)JNI,27625,1346,OpenSSL alert write⚠️close notify
(27225)02/16 09:41:17:655311 - (l6)JNI,27625,612,unset network
(27225)02/16 09:41:17:655430 - (l5)JNI,27625,637,not call uninstallClientConfig, netSetup=0xb40000735c8a79a0, clientConfig=0xb40000746c8fb600, panMSService=0xb4000075cd1b58c0, panMSService->IsConfigInstalled()=0
(27225)02/16 09:41:17:655519 - (l5)JNI,27625,163,----Driver Control is being stopped----

1 REPLY 1

Same here, same messages in the log about the VNIC failing to start.  Android 12 on Galaxy S10 (but not S9), S20, S21, and not S22.  Also 1 Google Pixel 5, but not Google Pixel 6 Pro.  I also have a case open for a couple of weeks so far....

  • 2135 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!