GP connection issues while in Mexicvo and Dubai

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GP connection issues while in Mexicvo and Dubai

L1 Bithead

We have multipe clients in Mexico and Dubai that are having issues with the GP client (5.2.9-35) connecting.  I have a ticket opened but figured I woudl post as well. 


L1 Bithead

Apologies on the Typo. 

Cyber Elite
Cyber Elite


What error message are they actually receiving on the agent? Have you looked at the PanGPS logs to verify what the service logs are actually saying? Do you have any restrictions on your portals/gateways that would limit the client from connecting from Mexico or Dubai?

Thanks for the reply BP. I am trying to get all that data you reference now. So far we only have that they cannot connect.  I have not even thought about any restrictions. I will look into that.

L1 Bithead

Hi there, you may get pangps log according to this step 


then you should be able to narrow down the issue if it's due to network issues , certificates, gateway issues 

you can paste the error here so we can understand more detailed about the issue that you're experiencing

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