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11-01-2024 02:46 PM
Hello everyone,
After users update the Global Protect VPN client from version 6.2.4 to 6.2.5, all users get "fdesetup" popup on their macOS devices, please see the attached.
It does not matter if the user clicks OK or "Don't Allow", the popup comes back again and again and it is annoying. And by clicking OK, it actually does not encrypt the drive or do anything.
Looks like the command "fdesetup" is deprecated by Apple.
The only fix so far is to downgrade the client app back to 6.2.4.
Reference to the "fdesetup" command:
https://support.apple.com/guide/deployment/manage-filevault-with-mdm-dep0a2cb7686/web
Please advise.
Thanks,
Otar
11-01-2024 03:00 PM
This appears to be a bug in GlobalProtect that you might want to report just so that they're getting more tickets about it and therefore more eyes onto the matter. So far, I've only been able to replicate the issue if you have FileVault disabled for some reason. I haven't had reports of this popping up when FileVault is enabled and I haven't been able to replicate on any FileVault enabled machines.
11-01-2024 03:17 PM
That is correct, we are getting complaints only from the users who do not have FileVault enabled.
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