Geo location IP problem

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Geo location IP problem

L0 Member


My name is Anthony, and we are ISP from Montreal, Canada.
It came to my attention that our IP Subnet: according to paloalto geo database appears as it is located in USA, whereas ARIN, NIC, maxmind and others state correctly it is situated in Quebec, Canada .
This is problematic for us, in times of Covid19, cause many of our customers are working from home and some of the companies they are working for are using PA Global protect firewall.

The customers are not able to connect to their workplace from home cause Global protect says they are outside Canada and they are restricted, so they have to choices, to cancel their contract with us and to go with another ISP, or to to be fired.

All they was working with no issues until Friday, the 18th of September 2020. So from Friday they are out.


Please tell me how to proceed.



Cyber Elite
Cyber Elite



I will suggest please check with your Palo alto SE and he will point you in right direction.

Pretty strange let us know how it goes or it is fixed already ?





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