Global protect clients can't access Azure network.

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Global protect clients can't access Azure network.

L0 Member

We instituting Azure site recovery.   We brought up IPSEC vpn tunnel to azure.  I can access the Azure network segment (VMs) while on prem.  However, when working remotely via Global Protect the Azure network is not reachable.  Any suggestions?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Cyber Elite
Cyber Elite

hi @tsandoval 

First you should take a look in monitor tab to check for some initial informations where the connection could fail:

  • Is the connection allowed?
  • Does the connection have the correct egress interface?
  • Is NAT applied / or not applked the way you configured it?
  • Are there any bytes received?

 

View solution in original post

The problem was on the Azure side. Adding the IP range under local network gateway solved the problem.

View solution in original post

2 REPLIES 2

Cyber Elite
Cyber Elite

hi @tsandoval 

First you should take a look in monitor tab to check for some initial informations where the connection could fail:

  • Is the connection allowed?
  • Does the connection have the correct egress interface?
  • Is NAT applied / or not applked the way you configured it?
  • Are there any bytes received?

 

The problem was on the Azure side. Adding the IP range under local network gateway solved the problem.

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