Global Protect False Negative Status "Portal Failed"

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Global Protect False Negative Status "Portal Failed"

L3 Networker

User running Global Protect 5.2.5-66 on Win 10 on Surface Pro was getting message "Portal Invalid". But when our tech remoted into her machine, he was able to see she could reach all internal resources. Any thought as to why GP would show Portal Invalid when actually connected and passing traffic?

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