04-18-2023 05:24 PM
Hello everyone, I have a distributed setup with my GP VPN - A singular portals on a PAN and series of gateways on different PANs based on location of users.
All Firewalls were on 10.1.7 recently and my GP webpage worked fine, however, I am presently undergoing some phased upgrades to 10.2.3-h4. I noticed after I upgraded one of my gateways to 10.2.3-h4 (note the firewall that has portal is still on 10.1.7), my GP SSL VPN webpage starts giving the error:
The page that you have requested could not be found."
Has anyone encountered this before? Just want to be sure if it is the PAN OS mismatch between the portal and gateway that is the cause.
Any hints or documentation would be appreciated.
04-19-2023 06:14 PM
Could be an issue with the upgrade that caused some files to be missing. You can verify by looking at the sslvpn_ngx_error and check for page errors to see if something requested isn't getting loaded properly.
04-19-2023 06:24 PM
If I hear combination of "404 NOT found" and "Global Protect", then I'll look at configuration of Portal Login Page, described as below.
If you configure it as "disable", then portal page responds with 404 NOT found
04-20-2023 01:10 PM
04-20-2023 01:53 PM
Had similar issue after upgrade.
What fixed is was manually downloading GlobalProtect data file from support portal and uploading it to Device > Dynamic Updates.
Just re-downloading through firewall did not fix it.
04-20-2023 02:22 PM
Hello @Raido_Rattameister thanks. Can you point me to where the Global Protect Data File is in the support portal? Note, I do not have an active GP license as I do not run HIP and all those. Please see what I have below:
04-20-2023 04:00 PM
Apologizes it was GlobalProtect Clientless VPN file not data file.
Second from bottom on your screenshot.
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