Global Protect through RDP does not connect

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Global Protect through RDP does not connect

L3 Networker

Hey Guys,

We have several employees doing the following thing when working from home:

They have their personal laptops (lets call it PL) and they have their company issued work laptop (lets call it WL).

WL has global protect installed. These employees use their PL and then RDP into WL. Now when they try to connect to Global Protect on WL , the Global Protect agent just hangs there in connecting state.

If they login directly on WL (not via RDP) then Global Protect connects without problem.

PA Tech Support has been totally useless in this case.

Anyone else had same issue?

Thanks!

0 REPLIES 0
  • 743 Views
  • 0 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!