Global Protect Transparent upgrade failing on a small number of clients

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Global Protect Transparent upgrade failing on a small number of clients

L0 Member

We have recently upgraded our Global Protect client from 5.2.9>5.2.10 via transparent upgrade. This was successful on most clients, however a small percentage of clients failed the upgrade process. The new version was downloaded to the client as expected, however this does not install and then the process proceeds the rip off the previous client, leaving the device stranded. There doesn't seem the be any pattern on laptops models etc...

 

I've compared the GPS log between a successful and failed upgrade:

 

The failed upgrade I see the below:

 

(P4604-T2024)Debug( 181): 02/22/22 21:28:45:272 Run cmd C:\Program Files\Palo Alto Networks\GlobalProtect\update_tmp.bat in session 1 as system
(P4604-T2024)Info ( 773): 02/22/22 21:28:45:288 ##### updater process finished with returned code = 17804

 

Successful upgrade below:

 

(P21012-T9712)Debug( 181): 02/25/22 11:33:43:892 Run cmd C:\Program Files\Palo Alto Networks\GlobalProtect\update_tmp.bat in session 1 as system
(P21012-T9712)Info ( 823): 02/25/22 11:33:43:906 ##### updater process finished with returned code = 18200

 

 

Anyone know the meaning of these error codes? 17804 appears on the failed upgrades

 

 

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