Global Protect Upgrade Transparent Mode

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Global Protect Upgrade Transparent Mode

L0 Member

Hey just having some issues with GP upgrade on transparent mode:

I have upgraded 3/4 individuals via transparent mode however one of them seems to be having an issue.

he seems to get a popup saying GP agent upgrade is in progress.

but the update never completes and the popup keeps popping up.

Mohammed_Ali_0-1621863302455.png

 

 

looking at the logs i can see that it says download file failed.


Cant see why, any ideas?

 

thanks

  

1 REPLY 1

Cyber Elite
Cyber Elite

@Mohammed_Ali,

This isn't an uncommon problem and I see it quite often (primarily on BYOD endpoints). The 5.2.6 upgrade actually addresses quite a few issues in that transparent upgrade process, and 5.2.5 before that also addressed some upgrade issues. I would just manually upgrade that one client, then see if you see better upgrade performance going forward with those fixes. 

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