05-24-2021 06:37 AM
Hey just having some issues with GP upgrade on transparent mode:
I have upgraded 3/4 individuals via transparent mode however one of them seems to be having an issue.
he seems to get a popup saying GP agent upgrade is in progress.
but the update never completes and the popup keeps popping up.
looking at the logs i can see that it says download file failed.
Cant see why, any ideas?
thanks
05-24-2021 06:46 AM
This isn't an uncommon problem and I see it quite often (primarily on BYOD endpoints). The 5.2.6 upgrade actually addresses quite a few issues in that transparent upgrade process, and 5.2.5 before that also addressed some upgrade issues. I would just manually upgrade that one client, then see if you see better upgrade performance going forward with those fixes.
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