global protect Version 5.1.4 can not install on a Surface X with a ARM proc

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global protect Version 5.1.4 can not install on a Surface X with a ARM proc

L0 Member

I read the information that Version 5.1 and higher is working for ARM processor but I receive the message:

"This installation package is not supported by this processor type. Contact your Product Vendor"

Got a Surface X with Windows 10 64Bit and using GlobalProtect64-5.1.4 

Who can help?

1 REPLY 1

L3 Networker

Hello,

 

Can you please try using the following package which is an Windows Unified Platform package and compatible with Surface X

https://www.microsoft.com/en-us/p/globalprotect/9nblggh6bzl3?activetab=pivot:regionofsystemrequireme...

 

From GP 5.1 release Windows 10UWP is supported on both intel and ARM devices . please check the following compatibility matrix for reference

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

 

Thank you

Kalyan

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