global protect Version 5.1.4 can not install on a Surface X with a ARM proc

Reply
Highlighted
L0 Member

global protect Version 5.1.4 can not install on a Surface X with a ARM proc

I read the information that Version 5.1 and higher is working for ARM processor but I receive the message:

"This installation package is not supported by this processor type. Contact your Product Vendor"

Got a Surface X with Windows 10 64Bit and using GlobalProtect64-5.1.4 

Who can help?

Highlighted
L3 Networker

Hello,

 

Can you please try using the following package which is an Windows Unified Platform package and compatible with Surface X

https://www.microsoft.com/en-us/p/globalprotect/9nblggh6bzl3?activetab=pivot:regionofsystemrequireme...

 

From GP 5.1 release Windows 10UWP is supported on both intel and ARM devices . please check the following compatibility matrix for reference

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

 

Thank you

Kalyan

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!