Global Protect Virtual adapter not installed on ARM64 win 11 device

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Global Protect Virtual adapter not installed on ARM64 win 11 device

L0 Member

I am using the win11 device with qualcomm snapdragon 8 gen3rx ARM64 CPU.  But there is no virtual globalProtect adapter installed.

1. I have also tried out different versions of global Protect but none of this works GlobalProtect64-6.0.5 and  GlobalProtect64-6.1.0.

2. I have also tried to restart windows to disable the signature check for driver check to re-install the msi installer. I have also seen below files existed. "C:\Windows\System32\drivers\pangpd.sys"

 

 

Below is the PanGPS serivce report.

(P8284-T12576)Info ( 397): 03/21/23 09:19:34:659 Received powersetting change event

(P8284-T15208)Error( 233): 03/21/23 09:19:34:665 DRBG selftest: FAILED, error: error:2D08D065:FIPS routines:func(141):reason(101)

(P8284-T15208)Info ( 158): 03/21/23 09:19:35:181 ####################### Start PanGPS service (ver: 6.0.5-30) #######################

(P8284-T15208)Info (1669): 03/21/23 09:19:35:181 Enumerate session: user matebook logs in on session 1

(P8284-T15208)Debug(9092): 03/21/23 09:19:35:229 stop capture packets

(P5932-T5632)Info (1113): 03/21/23 09:19:29:866 ####GPC(6.0.5-30) MSI started with -commit

(P5932-T5632)Info ( 336): 03/21/23 09:19:29:866 StopPanService starts.

(P5932-T5632)Info ( 361): 03/21/23 09:19:29:866 Service does not exist

(P5932-T5632)Info (1122): 03/21/23 09:19:29:866 StopPanService called. ret = 1

(P5932-T5632)Info (1124): 03/21/23 09:19:29:866 Checking PanGPS process before installation...

(P5932-T5632)Info (1051): 03/21/23 09:19:30:885 Found PanGPS.exe for -commit

(P5932-T5632)Info (1137): 03/21/23 09:19:30:885 CheckGPSProcess completed.

(P5932-T5632)Info ( 959): 03/21/23 09:19:30:885 DeleteService for gpfltdrv starts.

(P5932-T5632)Info ( 969): 03/21/23 09:19:30:885 openservice failed, last error =1060

(P5932-T5632)Info (1018): 03/21/23 09:19:30:885 try to remove C:\WINDOWS\system32\Drivers\gpfltdrv.sys now

(P5932-T5632)Info (1031): 03/21/23 09:19:30:885 finish removing C:\WINDOWS\system32\Drivers\gpfltdrv.sys

(P5932-T5632)Info ( 336): 03/21/23 09:19:30:885 StopPanService starts.

(P5932-T5632)Info ( 361): 03/21/23 09:19:30:885 Service does not exist

(P5932-T5632)Info ( 453): 03/21/23 09:19:30:885 InstallService starts.

(P5932-T5632)Info ( 456): 03/21/23 09:19:34:581 Pan GlobalProtect Driver installation failed with error = 4

(P5932-T5632)Info ( 464): 03/21/23 09:19:34:581 PsvInstall finished.

(P5932-T5632)Info ( 488): 03/21/23 09:19:34:581 Service path is "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.exe".

(P5932-T5632)Info ( 515): 03/21/23 09:19:34:600 CreateService finished successfully

(P5932-T5632)Info ( 529): 03/21/23 09:19:34:600 Pan GlobalProtect Agent service succeeded

(P5932-T5632)Info ( 552): 03/21/23 09:19:34:600 Pan GlobalProtect Agent service succeeded

(P5932-T5632)Info (1199): 03/21/23 09:19:34:601 Service installed sucessfully

(P5932-T5632)Info (  41): 03/21/23 09:19:34:601 StartPanService starts.

(P5932-T5632)Warn ( 154): 03/21/23 09:19:34:658 Service start pending...

(P5932-T5632)Warn ( 221): 03/21/23 09:19:35:664 Service started successfully.

(P8284-T15208)Debug(1001): 03/21/23 09:19:35:570 PreviousDNSInfo doesn't exist, no need to restore

(P8284-T15208)Debug(6273): 03/21/23 09:19:35:572 Proxy is not disabled before, no need to restore

(P8284-T15208)Error(  54): 03/21/23 09:19:35:573 Driver is not installed, reinstall it now!

 

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