03-20-2023 09:42 PM
I am using the win11 device with qualcomm snapdragon 8 gen3rx ARM64 CPU. But there is no virtual globalProtect adapter installed.
1. I have also tried out different versions of global Protect but none of this works GlobalProtect64-6.0.5 and GlobalProtect64-6.1.0.
2. I have also tried to restart windows to disable the signature check for driver check to re-install the msi installer. I have also seen below files existed. "C:\Windows\System32\drivers\pangpd.sys"
Below is the PanGPS serivce report.
(P8284-T12576)Info ( 397): 03/21/23 09:19:34:659 Received powersetting change event
(P8284-T15208)Error( 233): 03/21/23 09:19:34:665 DRBG selftest: FAILED, error: error:2D08D065:FIPS routines:func(141):reason(101)
(P8284-T15208)Info ( 158): 03/21/23 09:19:35:181 ####################### Start PanGPS service (ver: 6.0.5-30) #######################
(P8284-T15208)Info (1669): 03/21/23 09:19:35:181 Enumerate session: user matebook logs in on session 1
(P8284-T15208)Debug(9092): 03/21/23 09:19:35:229 stop capture packets
(P5932-T5632)Info (1113): 03/21/23 09:19:29:866 ####GPC(6.0.5-30) MSI started with -commit
(P5932-T5632)Info ( 336): 03/21/23 09:19:29:866 StopPanService starts.
(P5932-T5632)Info ( 361): 03/21/23 09:19:29:866 Service does not exist
(P5932-T5632)Info (1122): 03/21/23 09:19:29:866 StopPanService called. ret = 1
(P5932-T5632)Info (1124): 03/21/23 09:19:29:866 Checking PanGPS process before installation...
(P5932-T5632)Info (1051): 03/21/23 09:19:30:885 Found PanGPS.exe for -commit
(P5932-T5632)Info (1137): 03/21/23 09:19:30:885 CheckGPSProcess completed.
(P5932-T5632)Info ( 959): 03/21/23 09:19:30:885 DeleteService for gpfltdrv starts.
(P5932-T5632)Info ( 969): 03/21/23 09:19:30:885 openservice failed, last error =1060
(P5932-T5632)Info (1018): 03/21/23 09:19:30:885 try to remove C:\WINDOWS\system32\Drivers\gpfltdrv.sys now
(P5932-T5632)Info (1031): 03/21/23 09:19:30:885 finish removing C:\WINDOWS\system32\Drivers\gpfltdrv.sys
(P5932-T5632)Info ( 336): 03/21/23 09:19:30:885 StopPanService starts.
(P5932-T5632)Info ( 361): 03/21/23 09:19:30:885 Service does not exist
(P5932-T5632)Info ( 453): 03/21/23 09:19:30:885 InstallService starts.
(P5932-T5632)Info ( 456): 03/21/23 09:19:34:581 Pan GlobalProtect Driver installation failed with error = 4
(P5932-T5632)Info ( 464): 03/21/23 09:19:34:581 PsvInstall finished.
(P5932-T5632)Info ( 488): 03/21/23 09:19:34:581 Service path is "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.exe".
(P5932-T5632)Info ( 515): 03/21/23 09:19:34:600 CreateService finished successfully
(P5932-T5632)Info ( 529): 03/21/23 09:19:34:600 Pan GlobalProtect Agent service succeeded
(P5932-T5632)Info ( 552): 03/21/23 09:19:34:600 Pan GlobalProtect Agent service succeeded
(P5932-T5632)Info (1199): 03/21/23 09:19:34:601 Service installed sucessfully
(P5932-T5632)Info ( 41): 03/21/23 09:19:34:601 StartPanService starts.
(P5932-T5632)Warn ( 154): 03/21/23 09:19:34:658 Service start pending...
(P5932-T5632)Warn ( 221): 03/21/23 09:19:35:664 Service started successfully.
(P8284-T15208)Debug(1001): 03/21/23 09:19:35:570 PreviousDNSInfo doesn't exist, no need to restore
(P8284-T15208)Debug(6273): 03/21/23 09:19:35:572 Proxy is not disabled before, no need to restore
(P8284-T15208)Error( 54): 03/21/23 09:19:35:573 Driver is not installed, reinstall it now!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
